Appointment and Payment Policies

Appointment Policy‍
All appointments require a credit card number to be kept on file. All cancellations require 24 hours notice. Please arrive 5-10 minutes prior to your appointment so you'll have plenty of time to unwind and do any paperwork that may be required. Arriving late will deprive you of valuable treatment time. To avoid delaying the next client, your treatment will end on time, and you will be responsible for the full treatment cost. While we will make every effort to perform your entire treatment in the remaining scheduled time, we reserve the right to reschedule your appointment if we feel there is not enough time to give you quality treatment and not keep other clients waiting. Arriving more than 15 minutes late may result in cancellation of your appointment and the $50 cancellation fee.  

Appointment Reminder Policy
As a courtesy to our clients, we will attempt to send you a text, email, or call reminder 24 hours prior to the scheduled service. If the appointment reminder system fails for any reason and you do not receive an appointment reminder, it is your responsibility to manage your appointment and adhere to the cancellation policy.  

Cancellation Policy‍
If you need to cancel an aesthetic appointment, please contact us 24 hours in advance of your scheduled time. All cancellations with less than 24 hours notice are subject to a $50 cancellation fee. This fee will automatically be charged to the card on file. If we do not have a credit card on file for you, the cancellation fee must be paid before we can schedule your next visit. This courtesy enables us to compensate our employees for their time and maintains a higher availability of our time for you as well as others. By scheduling an appointment, you are agreeing to our cancellation policy.  

Gift Certificate & Gift Card Policy  
Gift Certificates and Gift Cards are non-refundable and cannot be redeemed for cash or gratuities, or membership programs and they cannot be replaced if lost or stolen. Gift Certificates are valid for one year from the purchase date.  

Payment Policy  
Payment for all individual treatments is due at the time of treatment, and all packages must be paid in full at the time of purchase unless otherwise agreed upon in writing. Financing options are available through Cherry payment plans, Purrk payment plans, Card Credit. All services sales are final; there are no refunds or credit issued for any service, including, but not limited to; Laser Hair Removal, IPL, Botox, Fillers, Facials, RF Microneedling, ResurFX, Tattoo Removal. Under some circumstances, we may be able to give store credit in the event the client cannot do the purchased service. We accept Cash, Visa, MasterCard, Discover, and American Express, HSA, Apple Pay. All prices are subject to change without notice.  

Prices & Promotions  
We are committed to continuously expanding our services to ensure we bring you the latest and greatest technology. Although we make every effort to keep our Website, Facebook, and Spa Menu updated accordingly, please note that prices, services, and products are subject to change at anytime without notice. Special offers and discounts may not be combined. When presented with more than one discount opportunity, we will automatically give clients the discount of greater value at the time of purchase.  

Product Refund Policy  
We do not offer refunds on products purchased. Unopened/unused products may be exchanged by a 1:1 ratio of equal or lesser value within 30 days from the date of purchase. Due to health regulations, we cannot accept opened and/or used returns. Store credit or product exchange may be given for any opened item that is returned due to a documented adverse reaction that a client has experienced while using that product. The client must consult with a technician prior to receiving a credit or exchange of the product. Defective products (i.e., a broken pump) may be exchanged within 14 days for the same product only.  

Referral Program  
Refer a New Client to our practice and receive a $50 credit towards any service on your account after the New Client's first treatment over $200 is complete. You must use your credit within one year. There is no cash value associated with this credit to your account as it will only be applied toward a service. The New Client MUST inform us at their time of service, which Current Client referred them.  

Treatment Expiration  
Service packages and pre-paid treatments (except Laser Hair Removal) must be used within 12 months of the date of purchase, or they will expire. Laser Hair Removal and Tattoo Removal packages must be used within 24 months of date of purchase or they will expire. Any unused portion of a package/pre-paid services will not be refunded.  

Treatment Outcomes  
We will be honest in all our dealings with you as our trusted client. Aesthetics is not an exact science and how you may respond to a given treatment will vary from person to person. It is virtually impossible to predict results and therefore, payments made for services are for treatments to be performed – not for a specific result. However, we always strive to achieve the absolute best result that we can for you. Thank you for allowing us to serve you!  

Refund Policy  
We do not offer refunds on services rendered. Aesthetic results are quite variable from person to person and while we do our best to achieve the desired outcome, it cannot always be guaranteed. Clients are responsible for further treatments needed to achieve further results.  

Personal Belongings  
Personal belongings are the full responsibility of the spa guest and should be kept in your possession at all times. Modern Med Spa is not responsible for lost or damaged items.  

Practice-Patient Relationship  
We love our clients but sometimes, we have to reserve the right to refuse service at anytime, to anyone, for any reason.  

Full Disclosure  
Our #1 goal is for you to be happy with our service and to love the results you achieve. We believe in full disclosure, which means we strive to ensure that you understand the treatments you receive and the risks and benefits associated with each of them. With this in mind, please be assured that our team will only recommend treatments and products that will benefit you specifically, and which are medically appropriate for you. If you have any questions, at anytime, please ask! We are here to help!  

I understand and accept these policies of Modern Med Spa.